Online ordering terms and conditions

1. Seller identification

• Legal name: Chiringuito Ayo Nerja S.L.
• Tax ID: B93290526
• Trade name: Chiringuito Ayo
• Address and pickup point: Paseo Burriana, 15, 29780 Nerja (Málaga)
• Email: elchiringuitodeayo@gmail.com
• Phone: +34 952 522 289

2. Pickup orders only

The website allows customers to order food and drink for in-person pickup at Chiringuito Ayo. We do not provide delivery. Orders are prepared for same-day pickup within the service hours and estimated time shown during checkout.

3. Products, prices and minimum order

Current product characteristics, formats, options, declared allergens and prices appear on each product page. Prices are in euros and include applicable taxes. Extras, supplements and any voluntary tip are shown separately before payment. There are no delivery charges. The current minimum order is shown in the basket.

4. Ordering process

1. Select products, formats, options and quantities.
2. Review the basket, total price and estimated pickup time.
3. Provide a contact name, phone number and email address.
4. Read and accept these terms.
5. Select “Pay and place order” and complete payment through the virtual POS.

Adding items to the basket does not reserve them. The order is confirmed only after payment has been authorised and the website displays a confirmation code. The seller archives the electronic order record; customers may request a copy at elchiringuitodeayo@gmail.com. The contract may be completed in Spanish or English.

5. Payment

Payment is made by bank card through the secure Redsys virtual POS. Full card details are entered in the payment provider's environment and are not stored by Chiringuito Ayo. If payment is rejected, cancelled or cannot be verified, the order is not confirmed and is not sent to the kitchen.

6. Pickup and availability

Pickup times are estimates based on current capacity. Customers must provide the order code or name when collecting. If an item becomes unavailable after payment, the restaurant will contact the customer. No substitution will be made without consent; if no alternative is accepted, the relevant amount or, where appropriate, the full order will be refunded.

7. Cancellations, withdrawal and refunds

To request cancellation, call +34 952 522 289 as soon as possible. If preparation has not started, the order may be cancelled and refunded. Once preparation has begun, cancellation is not possible because the food is perishable and prepared immediately to order.

Prepared food and goods liable to deteriorate rapidly are among the statutory exceptions to the general withdrawal right. This does not affect customer rights where an order is incorrect, defective or not as agreed. Approved refunds are made through the original payment method.

8. Allergens

Each product page displays its declared allergens. The kitchen handles a variety of ingredients and the accidental presence of traces cannot be completely excluded. Customers with a serious allergy must contact the restaurant before ordering. An order note alone does not guarantee that an allergen is absent.

9. Alcoholic drinks

Alcohol may only be purchased and collected by people aged 18 or over. Staff may request official ID at pickup and will not hand alcoholic drinks to a minor.

10. Customer service and complaints

Questions or complaints may be sent to elchiringuitodeayo@gmail.com, made by phone at +34 952 522 289, or submitted at the address above. Official complaint forms are available to consumers at the restaurant.

11. Personal data and applicable law

Data processing is explained in our privacy policy. These terms are governed by Spanish law and applicable consumer protection rules. Disputes will be submitted to the courts determined by mandatory consumer law.